Connecting you

Fast

Reliable

Initio

Internet

Experience the magic of technology. Initio gives you more than just TV or Internet access — get streaming speeds, top shows, easy access to Netflix® favorites, and so much more. We’re local members to the communities we serve which allows us to get your services up and running in fibre fast time.

Select Your Plan

FTTH & FTTB

Supplying your lifestyle and business needs in one place, Initio offers a range of options to suit your needs.

Fast & Reliable

We work with various leaders in the industry to make sure you not only get over for your internet needs but quality as well.

24/7 Expert Support

Log a support ticket at any time of the day and we will get back to you asap. Using AI technology, we offer an experience, not just internet.

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Select YourFibre Plans

25 Mbps

Great for home use, cost effective and convinient

R 665 p/mo

Interested

50 Mbps

When you have a family and need more then just the norm to keep everyone happy.

Start fromR 899 p/mo

Interested

100 Mbps

Running a business from home? Have a big family or enjoy gaming? This option might be just for you.

Start fromR 999 p/mo

Interested

World Class Satisfication

Start living your dream today. Work, play and educate from home with fast and reliable internet.

Get Started

Build For SpeedFibre Solution Features

Uncapped, lightning-fast, symmetrical home and business fibre solutions. Multiple payment options

Support Ticket Facility

Low Latency

Symmetrical Speed

Lightning-Fast

Do You HaveAny Questions?

What is an ONT?

It is an Optical Network Terminal, which serves to convert light to data and vice versa, in other words it serves as a modem for optic fibre.

Can I move my access point and ONT to a location that better suits me?

Yes, but it can only be moved by an authorised MetroFibre technician – additional costs apply. The yellow fly lead used between the access point and the ONT is extremely fragile, since it is constructed from glass. Pets, toddlers and vacuum cleaners are the biggest threats to fly leads. The lead should never be rolled up tightly, bent, or fixed to walls or skirtings with electrical cable saddles.

Does Initio Networx shape or throttle my service?

No, we do not shape or throttle our customers’ service in any way. Every ONT is configured the same.

What do my ONT lights mean?

Broadband light: This indicates the status of the fibre link Solid green – Fibre connection is active. Flashing green – There may be a minor issue on the fibre link; Notify your ISP. Red – High signal loss; Notify your ISP. Off – Link disconnected; Notify your ISP. Service light – Refers to your internet access Flashing green – no problems Red – Password mismatch or the account suspended; contact Initio on [email protected] Off – ONT not configured for internet access; contact Initio on [email protected]

Speed & Connectivity Why is my speed slower than the service I subscribed to?

On a GPON network bandwidth is shared. You are only ever competing with a maximum of 64 people, so you should always get very close to your full speed, even if all other people are using the network at the same time. The important thing to note though is whether or not you are connecting to the ONT wirelessly or via network cable. A wired connection will always outperform a wireless connection. To get the best speeds, connect all possible devices using a network cable. If you choose to utilise wireless, you will generally get a degraded speed. Wireless is affected by numerous environmental factors that we cannot control.

Does the ONT’s Wi-Fi cover my entire residence?

No. Wi-Fi signals experience attenuation due to distance from their source just like any other radio. This signal attenuation subsequently causes the radio to be less effective and throughput suffers. Eventually, connectivity is lost when the signal becomes too weak. There are essentially two factors that affect signal attenuation between the access point and the client, and those are range (or distance), and attenuation due to obstructions.

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